At Jet Web Solutions, we value our clients’ time, trust, and financial investment. This Refund Policy outlines the terms and conditions related to service cancellations, refunds, and applicable scenarios. We encourage all clients to review this policy carefully before engaging with our services.
General Policy Overview
Our refund and cancellation policies may vary depending on the type of service offered. Clients are advised to refer to their specific service agreement for detailed terms applicable to their project.
All cancellation requests must be submitted in writing via email to our Sales and Finance Department at support@jetwebsolution.com
. Alternatively, clients may send a formal request to our registered office address as listed on our website. Upon receiving a valid request, our customer support team will initiate communication to guide you through the cancellation and refund process.
Please note that cancellation requests submitted without a valid cancellation code or with incorrect details may be considered invalid or placed on hold until verified.
Refund Eligibility Criteria
Refunds may be considered under the following circumstances:
1. Payment in Installments / Project Cancellation
Clients who opt for installment-based payments may request a refund if they choose to cancel or postpone the project.
A full refund is applicable only if the request is made within 7 days of the initial payment via the official email.
Requests made after 7 days will be subject to evaluation based on the work completed.
Refund Calculation:
If the cost of work completed exceeds the amount paid, no refund will be issued.
If the cost of completed work is less than the amount paid, the remaining balance will be refunded after deducting applicable charges (taxes, processing fees, etc.).
Approved refunds will be processed within 90 business days, subject to mutual agreement.
2. Excess Payment (Technical Error)
In the event of overpayment due to payment gateway errors, technical glitches, or server issues, Jet Web Solutions will issue a full refund of the excess amount, after deducting applicable transaction or processing charges.
3. Dissatisfaction After Project Completion
We maintain a transparent workflow and continuous client communication throughout the project lifecycle. Therefore, once a project has been completed and delivered as per agreed specifications, refunds will not be provided based on dissatisfaction or change of preference.
4. Post Hosting Policy
Once a website or application has been successfully hosted or deployed, no refund requests will be entertained under any circumstances.
5. Project Delays
In case of delays, both the company and the client’s responsibilities will be evaluated. Resolution, including continuation or refund (if applicable), will be determined through mutual discussion and agreement.
6. Work Acceptance
Once the client has reviewed and approved the work, it shall be considered final. Requests for rejection or refunds after approval will not be accepted.
7. Technical Limitations
Refunds will not be provided for issues arising due to technical limitations, third-party services, or unforeseen system errors that are beyond the company’s direct control.
Important Notes
All refunds are subject to deductions including applicable taxes, administrative fees, and transaction costs.
The final decision regarding refunds rests solely with Jet Web Solutions management.
This policy is subject to change without prior notice.
